All 8 Paymentgate services are running normally. No active incidents.
8 services monitored — all fully operational
January 2026 — April 2026
All past incidents fully resolved. Full post-mortems available on request.
Payment API response times spiked to 380ms average for approximately 45 minutes due to a BGP route flap affecting EU-West peering points. All transactions continued to process successfully; no payments were dropped or lost.
Webhook events experienced delivery delays of up to 4 minutes during a 23-minute window. Root cause: queue saturation triggered by an abnormal traffic spike from a single large merchant. All events were delivered in order; zero events dropped.
Approximately 8% of dashboard login attempts returned 502 errors for a 12-minute window following a misconfigured auth-service deployment. The deployment was rolled back immediately; no credentials or session data were affected.
Reporting and analytics dashboards displayed data up to 18 minutes behind real-time for a 17-minute window, caused by a deadlock in a scheduled ETL job. Payments were unaffected. The job was killed and restarted manually; data caught up within 5 minutes of resolution.
A scheduled SEPA payout batch was delayed by 17 minutes due to a timeout in a third-party banking partner API. All payouts completed successfully in the next batch; no funds were lost. Affected merchants were proactively notified within 10 minutes of detection.
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We back our reliability with a formal SLA and automatic service credits.
Guaranteed for all paid plans, calculated per calendar month across all core services.
If we breach our SLA, you receive 10× the downtime value as credit — automatically applied, no claim needed.
On-call engineering team with a 5-minute response SLO for P0 critical incidents, every day of the year.